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Shipping & Returns

 

 Domestic Shipping Options:

 

We typically ship orders within 1 to 2 business days via FedEx or truck line based on product availability. Expedited services are also available (for an additional charge). If you need other shipping arrangements, please call us at (800) 762-7939. 

 

Canada Shipping Options:

 

In an effort to provide our customers with the best options for shipping orders, our preferred method of shipping will be FedEx International Services. 

 

Unless otherwise instructed, FedEx Trade Networks will work on our behalf as our broker for shipments.  If you would prefer your own broker or freight forwarder to be used, please provide us with all the pertinent details.

 

We have 5 main options for your shipments:

 

IGD – International Ground Distribution

 

IDG shipments are bulk shipments that are sent LTL (truck) to a Toronto DC location and then shipped via FedEx Ground to each customer.  These shipments will ship as bulk shipments at designated times from our warehouse.  These should offer the most economical shipping solution – for transit times please add approximately 2-4 days to ground transit rates.  Bulk shipments are dependent upon volume of Canadian orders needing to be shipped – requires broker clearance

 

FedEx Priority International – Individual customer shipments that typically have a 1 day transit time to most locations – requires broker clearance

 

FedEx Economy International – individual customer shipments that typically have a 2 day transit time to most locations – requires broker clearance

 

FedEx Ground International – individual customer shipments that typically have a 2 – 7 days transit time to most locations – requires broker clearance

 

USPS International  - Individual customer shipments that typically have a 10 – 14 day transit time to most locations – does not require broker clearance (some packages may be too large to ship USPS)

 

All Other International Locations Please Contact Us for Shipping Options

 

1-800-762-7939

 

 Returns:

 

We want your complete satisfaction. We want your business again and that of your friends. If you are unsatisfied with your purchase, you may return it within 30 days of purchase. We only ask that you return the item(s) in new condition and in its original packaging so that it is received back to us in good sellable condition. Failure to package properly may result in denial of claim. All requests for return of goods and/or credits must have an RMA authorization #. The RMA form can be printed below by clicking on the RMA FORM link below this paragraph or you can have the form faxed or emailed to you, please return within 3 days of receipt and then the sales rep can contact you about resolution and assign an RMA Authorization # to your claim. Refunds will be applied to your Mills Floral Company account for use towards future orders. Refunds on Net 30 accounts will be applied to the original invoice or put on account to be used toward future orders. Any refunds to a credit card will require authorization. Onlyitems listed on original RMA form will be considered for credit /exchange please do not send items that have not been authorized. The original RMA Authorization form must accompany returned goods. Mills Floral Company will accept responsibility for incorrect shipments; however where customers return acceptable product for which they ordered, Mills Floral Company reserves the right to apply a restocking fee of 20%. Refunds applied will be for product, excluding shipping charges.

 

RMA FORM

 

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